Much like Apple handles support calls over the phone, soon only customers within their warranty period will be able to access online chat support through getsupport.apple.com for free. … Previously all online support chat features were available for free to users worldwide.

Par ailleurs, Is calling Apple support free?

How much complimentary support do I get? Most Apple software and hardware products include unlimited complimentary support incidents within the first 90 days of product ownership, or longer if required by applicable law.

Et, Can you walk into Apple Store for help?

A: At Apple Store locations that have fully reopened for shopping and Genius Support, you may experience short wait times before being allowed to enter the store. To maintain physical distancing, we are limiting store occupancy and giving everyone lots of room.

de plus, Does Apple store charge for help?

Answer: A: Answer: A: It’s free to make a genius bar appointment at an apple store. The only charge would be if you need to have the phone replaced out of warranty.

How can I chat with Iphone support?

How to Chat with Apple Support

1. Head over to getsupport.apple.com from your web browser. …
2. Various device-related issues will be listed in this menu. …
3. Now, you’ll be shown a list of support topics. …
4. Next, briefly explain the issue that you’re facing and click on “Continue”.
5. Now, you’ll see the “Chat” option.

Is there an Apple support phone number?

Call Apple Support at 1-800-APLCARE.

Can I go to an Apple store for tech support?

Get hands-on hardware support.

Whether you make a Genius Bar reservation, visit an Apple Authorized Service Provider, or mail your device to us, you’ll get the expert help you need.

Can I go to Apple Store without appointment 2020?

Even if the store is open, it may limit certain activities. Typically, walk-in customers are not allowed at this time. Instead, you’ll have to make an appointment. That’s true whether you need to visit the Genius Bar for service or repairs or want to shop for or return an item.

Can I go to Genius Bar without appointment?

You can speak to a Genius at the Genius Bar in an Apple Store. But in order to do so you will need to book an appointment with Apple in advance – you can’t just turn up.

Can I go into Apple without appointment?

In most cases, walk-in appointments are unavailable. If your store has not reopened for in-store Genius Support yet, it will be noted by a banner on its webpage. Find your nearest Apple Store at apple.com/retail. If you choose curbside service, an Apple Genius will contact you with directions to your appointment.

Can I walk into an Apple store without an appointment?

In most cases, walk-in appointments are unavailable. If your store has not reopened for in-store Genius Support yet, it will be noted by a banner on its webpage. Find your nearest Apple Store at apple.com/retail. If you choose curbside service, an Apple Genius will contact you with directions to your appointment.

Do Apple employees look through your phone?

To repair your iPhone, sure Apple workers will access to your iPhone. And generally, after the repair, all your data will be deleted completely.

What Apple services am I paying for?

What can be labeled as Apple Services transactions. Music, movies, TV shows, stickers, books, and app purchases (from the iTunes Store, App Store, and Book Store). These are billed at the time of purchase. They can also include in-app purchases, pre-ordered music or movies, and subscriptions that automatically renew.

How do I talk to an Apple representative online?

To chat with the Apple customer support team, go to getsupport.apple.com. Then choose which Apple product or service you need help with and what issue you’re experiencing. Finally, select Chat and sign in with your Apple ID or enter your product’s serial number.

How do I text Apple?

Send a message

1. Tap. at the top of the screen to start a new message, or tap an existing message.
2. Enter the phone number, contact name, or Apple ID of each recipient. Or, tap. , then choose contacts. …
3. Tap the text field, type your message, then tap. to send. An alert.

How do I report a problem to Apple?

How to request a refund

1. Go to reportaproblem.apple.com.
2. Sign in with your Apple ID and password.
3. Tap or click « I’d like to. »
4. Choose « Request a refund. »
5. Choose the reason why you want a refund, then choose Next.
6. Choose the item or items that you bought, then choose Submit.

How do I report a problem with Apple?

How to request a refund

1. Go to reportaproblem.apple.com.
2. Sign in with your Apple ID and password.
3. Tap or click « I’d like to. »
4. Choose « Request a refund. »
5. Choose the reason why you want a refund, then choose Next.
6. Choose the item or items that you bought, then choose Submit.

Is it too late for AppleCare?

If you still need help buying an AppleCare plan, contact Apple Support. In most countries and regions, you can buy AppleCare+ within 60 days of your device purchase. … In some countries and regions, you can buy an AppleCare Protection Plan within 1 year of your purchase of an eligible Mac, Apple TV, or other device.

How long does AppleCare last?

AppleCare and AppleCare+

For most products, Apple’s extended warranty plan is known as AppleCare+, which provides up to two or three years (depending on the product) of hardware coverage, as well as coverage for up to two incidents of accidental damage every 12 months (subject to service fees).

Can I go to Apple store without appointment?

In most cases, walk-in appointments are unavailable. If your store has not reopened for in-store Genius Support yet, it will be noted by a banner on its webpage. Find your nearest Apple Store at apple.com/retail. If you choose curbside service, an Apple Genius will contact you with directions to your appointment.

Is Genius Bar free?

The Genius Bar is a free service provided by Apple Inc to support the use of its products and services. It is a face-to-face tech support centre inside Apple’s retail stores, with the purpose of providing concierge-style support for customers of Apple products.

Can I just walk into an Apple store and buy an iPhone?

Assuming the have stock in the store, you can just walk in and buy one. Assuming the have stock in the store, you can just walk in and buy one.

Can I make a Genius Bar appointment online?

You can make a Genius Bar appointment by visiting support.apple.com and following the steps below. You can also get tech assistance by mailing your product to Apple or speaking with an Apple expert over the phone, online chat, or email.

How do I make an appointment with an Apple phone?

1. Install the Apple Store app on your device, then open it. …
2. To make an appointment, tap Stores.
3. Choose an appointment type, such as the Genius Bar for personalized troubleshooting. …
4. Choose a nearby store location. …
5. Select from available appointment times. …
6. Confirm all the details. …
7. Before you come in, back up your data.